FAQs

How long does it take for my order to arrive?

Products are generally free shipped from our international warehouses.
We excluded the intermediary, so that we can offer the best 
price.

Consequently, it may take between 5 and 10 working days for the items to arrive, even if recently, we have seen much faster shipping times.

We offer a money back guarantee, if your item has not arrived 13 working days from shipment.

 

How long does it take for my order to ship?

Orders are usually shipped within 2-10 working days, sometimes even sooner.
You will receive an email when your order has been shipped.

If you cannot find your shipping email or you think you have deleted it, please contact us at

info@crilling.com

 and we will give you real-time information, in order to know if your order has been shipped or not.

 

What payment methods do you accept?

We accept all major credit and debit cards, such as Visa, Mastercard and American Express. You can also pay with Apple Pay.

 

I ordered 2 or more items, why did I only get one?

If you order multiple items at once, they can be shipped separately, because different products are delivered from different warehouses.
You can receive an article before the other.

So, don't panic if you don't get all your items at once..the other is about to arrive!

 

My order hasn't arrived yet, can you help me?

If your order has taken more than 14 business days to be shipped, please contact us and we will take care of it for you. We offer a money back guarantee or will make sure that your order is shipped again.

 

Is my data safe?

You will notice the "https" icon in the upper left corner of the screen.
This guarantees that your data will be sent in complete safety to our staff, who will deal with the shipment of the order.

 

Do you offer after sales support?

Absolutely! We have a first-class support team, that can answer your questions 24 hours a day, 2 days a week.